We are not contractually obliged to conduct insurance distribution exclusively with any insurance provider. We give advice to clients on a fair and personal analysis of a selection of insurance products available on the market, and which match clients’ requirements. We confirm that we are working for our client, and not for, or on behalf of insurance providers.
If we do recommend an insurance provider to you, you will receive a letter from us detailing objective and relevant information about the policy in good time prior to the conclusion of the policy, so that you can make an informed decision as to how you would like to proceed.
Below we have highlighted some standard information, which will also be available in the letter you will receive prior to the conclusion of the insurance policy contract:
Moon Beever is an ancillary insurance intermediary We are registered as an exempt professional firm with the Financial Conduct Authority (FCA). This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitor’s Regulation Authority. This register can be accessed here.
Solicitors Regulation Authority (SRA)
The SRA is our professional regulator and it deals with reports of professional misconduct, dishonesty and discrimination. More information is available on the SRA website here.
We are committed to providing high-quality legal services and client care. If you are unhappy about any aspect of the service you receive, please contact Graham McPhie, our Insurance Distribution Officer on 020 7400 7770 or email@example.com We have a written procedure setting out how clients and other interested parties can register complaints about the firm. It is available [here].
We will always attempt to resolve any complaints, but where this is not possible, complaints and redress mechanisms are provided through the SRA and the Legal Ombudsman.
The Legal Ombudsman is an independent and impartial scheme set up to help resolve complaints about lawyers in England and Wales. Under the Legal Ombudsman scheme rules, we have eight weeks to resolve complaints received from our clients. If we are unable to resolve a complaint within this time, certain clients may complain to the Legal Ombudsman. Click here to see their website.
The Legal Ombudsman deals with complaints by consumers and very small businesses. This means some clients may not have the right to complain to the Legal Ombudsman (for example, charities or clubs with an annual income of more than £1million). This does not prevent you from making a complaint directly to us.
Complaints and redress via ODR platform
If we are unable to resolve your complaint, and it relates to a contract entered into online or by other electronic means, you may also be able to submit your complaint to a certified alternative dispute resolution (ADR) provider in the UK via the EU ODR platform.
The ODR platform is an interactive website offering a single point of entry for disputes between consumers and traders relating to online contracts. The ODR platform is available to consumer clients only (for example, where you have instructed us for purposes outside your trade, business, craft or profession.) Click here to go to the ODR’s website.
If you have any queries regarding the above information, please don’t hesitate to contact Graham McPhie on 020 7400 7770 or firstname.lastname@example.org